Option 1 — Delete from within the app
- Open the SafeCircle app and go to Profile.
- Tap Settings, then Account.
- Select Delete Account and confirm your identity when prompted.
- Confirm the deletion. Your account is deactivated immediately and queued for permanent removal.
Option 2 — Request by email
If you no longer have access to the app, email support@jdtechsage.com from the address linked to your account with the subject line "Account Deletion Request," including the phone number or email used to sign up. We will verify your request and process it within 30 days.
Deletion is permanent. Once processed, your profile, saved reports, and reporter verification details cannot be recovered.
What gets deleted
- Your profile — name, email/phone, and location details.
- Reporter verification details (contact number, email) linked to any reports you submitted.
- Your saved reports list and comment history tied to your account.
- Your login credentials in Firebase Authentication.
What may be retained
- Reports you submitted that were already approved and published remain visible as anonymized public safety information, since your identifying details are stripped from published reports at the point of approval — this content was never linked to your identity for other users.
- Records we're required to keep for a limited period to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.
Timeline
Account deactivation is immediate. Full deletion of your personal data from our systems is completed within 30 days of a verified request.